Customer Support

Support. The process by which a information technology user is able to access information, assistance, guidance and training. It is measured by the promptness with which it is provided, the effectiveness of the communication, and the accuracy of the answer.  Perhaps someday support will not be necessary. Nothing will ever malfunction, every process will work as expected and the help button would always have just the information you need. Until then, when you have a problem, all you want is the right answer right now. 

Higher Ground Technologies is dedicated to providing information systems support to churches. Our partnering relationship with our customers facilitates quick understanding of the problem and fast, accurate resolutions. In most cases our technicians will connect to your network and investigate the issue immediately. As soon as we are able to understand the problem or duplicate the error, you can get back to work, we will take it from there and let you know when it is solved. It really can be that easy.

Many times a system will show warnings of a pending problem. Hard disk errors, event log messages, degraded network performance are examples. Our E-Mon 7x24 Electronic Monitoring along with our weekly technician checkup go a long way toward detecting and preventing problems before they can cause productivity robbing downtime.