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1. Who is Higher Ground Technologies?
Higher Ground Technologies, Inc. is an industry leader in technology integration, network design, and systems support for non-profit organizations. Our clients include churches of all sizes, schools, missions organizations, and denominational headquarters. We also do work for businesses ranging from accounting firms to restaurants. We have partnered with cutting-edge technology companies to provide our customers with the highest level of knowledge and service available.
2. What services do you provide?
At Higher Ground Technologies, we strive to meet the needs of our customers by designing our services around you. Whether you are looking for someone to perform a system migration, host a website, or design the network infrastructure for a new campus, we can provide the expertise you need. We provide several hosting services, including email, web, DNS, and spam filtering. We also have an automated internet backup service that provides safe, secure storage to give you a lifeline for your mission-critical data in case of an emergency.
For a more complete list of services, please see our Services page. If you would like services customized for your company, please contact Higher Ground Technologies.
3. We have an IT Department. Why do we need outside help?
Your IT Department is trained and staffed to keep your network running. Chances are they are already working a lot of nights and weekends just maintaining the status quo. When it comes to major changes, your IT Department does not have the time or specialized training necessary to complete a migration project without neglecting something else. At Higher Ground Technologies, we have highly trained engineers specializing in everything from network security to project management. We have the in-depth product knowledge required to design and install your new hardware or application, so your IT Department can go about their job of keeping your users productive and happy.
For a complete list of our qualifications and certifications, please see our Bios.
4. Why should we pay for a monthly contract? Isn’t it cheaper to just pay someone when something is broken?
Your network is critical to your business, whether you are a large multi-national corporation or a small-town church. When it runs well, you don’t even notice it is there. When it has problems, you are in a panic. Most companies rely on this panic to make their money. As long as you want it fixed yesterday, you will pay whatever it takes to make it work again. Since they are charging an hourly rate, it is to their advantage for your network to break often.
We believe your network should stay invisible. When we take on a new contract customer, we unleash a battery of automatic network monitoring equipment. Our servers are constantly checking the health of your servers. We also have a team of technicians who manually check your servers for problems on a weekly basis. If we find anything wrong, either through automatic or manual checks, we will do whatever it takes to fix the problem. Our goal is to have a problem fixed before you know it is a problem, and someone is always on call to handle an emergency. Some months you may not have a single problem, but if you call us a hundred times, it is covered under the contract. With this approach, it is to our advantage for your network to work flawlessly at all times. Who would you rather have watching your network?
5. Who can I contact to find out what Higher Ground Technologies can do for me?
Find our Contact Info Here.
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